What We Do

University Services’ specialty remains with our Medical Review Officers on staff. Each are licensed physicians who function as an objective gatekeeper of laboratory test results, reviewing the documents for possible errors; interviewing donors who have non-negative results and determining if prescription medicine use or other alternative medical explanations clarify these results; and providing feedback to employers, collection sites, laboratories, and federal agency representatives regarding performance problems if necessary.

When University Services handles a company’s MRO duties, the company never has to be concerned about availability or uncomfortable situations that may arise due to test result information. Our team is always there with a prompt response.

University Services also offers Flexible Fulfillment – a complete substance abuse testing program that can be tailored to each individual entity to provide the best drug-free workplace. Small businesses, to those with thousands of employees impacted by federal regulations, can each have a program tailored to fit their individual needs.

Services include:

• Specimen collection sites
• MRO (Medical Review Officer) services
• Referrals to appropriate Employee Assistance Plans (EAP) and Substance Abuse Professional (SAP)
• Random and Blind Proficiency Capabilities
• Complete Educational Programs
• Pain Management Insurance Reporting for Drug Therapy Compliance
• Flexible reporting options available 24 hrs a day, 7 days a week
• Certified MRO, MRO Assistants (MRO-A), Certified Substance Abuse Program Administrator (C-SAPA), and RN on staff
• Comprehensive program management including billing, troubleshooting, reports & records, randomization, training & education

Contact University Services today to learn more about our MRO duties and how we can help implement your complete drug testing program.